Frequently Asked Questions
Everything you need to know about our luxury sleepwear and loungewear.
How should I care for my Eberjey Tencel Modal pieces?
To maintain the softness and longevity of our signature fabrics, we recommend machine washing on a cold, gentle cycle with like colors and laying flat to dry.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and tagged merchandise within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local duties.
How do I find the right size?
Each product page features a detailed size guide. Our styles generally run true to size, but we recommend checking the specific measurements for our Gisele and Pima Cotton collections.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Once an order is placed, we have a very limited window to make changes. Please contact our customer service team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Afterpay for interest-free installments on qualifying orders.